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Time Critical – Case Study

Ministry Of Defence Operations - Time Critical

The Challenge

The MoD Operations Team at Fujitsu support one of the most demanding and difficult contracts within the maintenance arena. Products have to be supplied direct to specific defence personnel, at different locations, on a daily basis, for a Pre 09:00, Pre 10:30 or same day delivery. It is therefore imperative that Fujitsu have an excellent relationship with their suppliers to meet the demands of these highly stressful contracts.

The Solution

We took the exact description, model number, and firmware revision from Fujitsu, to ensure that we were sourcing the precise product they required.

MRS have supplied the Fujitsu MoD Team for many years and have developed processes to manage the requirements of both Fujitsu and the Ministry of Defence. Critical procedures have been implemented to blend in with Fujitsu and MoD business models, ensuring these contracts are supported efficiently and successfully. Our flexible attitude, constant communication and excellent relationship with Fujitsu and their client, ensures that any changes to processes required to improve the supply and support of the contracts, are made quickly and efficiently.

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